At HEAD-START, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you place an order, create an account, or contact us, we may collect details such as your name, email address, shipping/billing address, and payment information.
• Automatically Collected Data: When you browse our store, we automatically receive your computer’s IP address and may collect data through cookies or similar technologies to learn about your browser, device, and how you interact with our site.
• Marketing Information: If you subscribe to our newsletter or marketing messages, we store your contact details and preferences so we can send updates, promotions, and news about our products.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders and payments
• Communicate with you about your order, account, or customer support inquiries
• Improve our website, products, and user experience
• Send marketing emails or SMS (only if you’ve opted in)
• Comply with legal obligations, prevent fraud, and ensure platform security

We never sell your personal information.

3. Cookies & Tracking Technologies

Cookies are small text files placed on your device to improve your browsing experience. We use cookies to:

• Keep your cart items saved while you shop
• Remember your preferences and login information
• Analyze site traffic and performance (via tools like Google Analytics, Meta Pixel, or Shopify Analytics)
• Provide personalized advertising through trusted third-party partners

You can manage or disable cookies in your browser settings. Note that disabling cookies may limit some site functionality.

4. Sharing Your Information

We share information only when necessary to run our business:

• Shopify: Our online store is hosted by Shopify Inc., which provides us with the ecommerce platform and securely stores your data.
• Payment Processors: We share limited information with payment providers to process transactions.
• Shipping Partners: Your name, address, and contact info are shared with couriers to deliver your order.
• Marketing & Analytics Providers: If you opt into marketing, limited data may be shared with our analytics or advertising partners for performance tracking.

All partners are required to keep your data secure and use it only for agreed purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes above—typically for the duration of your account, or as required by law for tax and accounting purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications
• Request that we limit or stop data processing

To exercise your rights, contact us at privacy@head-start.co.

7. Email & SMS Marketing

If you opt in, we may send you promotional emails or text messages. You can unsubscribe anytime by clicking the “unsubscribe” link in an email or replying “STOP” to an SMS.

8. Security

We use SSL encryption, secure payment gateways, and Shopify’s built-in protections to safeguard your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted here with a new “last updated” date.